Thursday, October 22, 2009

Oblivious, apparently.

Most days I wonder how a species as completely oblivious as ours ever managed to dominate the planet. I mean really, isn't our defining characteristic supposed to be intelligent thought?

Often times, customers will drive into the parking lot of our two-bay shop and pull up in front of our bay doors. Quite often they bypass the vacant parking spot immediately to their left. Or the other empty spots elsewhere in the lot.

Granted, there are frequently times when our lot is full, in which case, OK, I can see that there's no alternative. However at any other time, you are now preventing us from bringing cars in or taking cars out, and this ability is the lifeblood of our business. I have to wonder if these same people would park in the drive-through lane at Timmies to go in and choose their Timbits from the rack.

Today our parking lot was jammed to overflowing - all of the spots were full, our secondary (not marked) spots by the road and by our property line had cars in them, and we had a couple of cars double parked in front of our shop and in front of the far bay door. A gentleman who hasn't dealt with me since before my boss took over five years ago parks in front of my bay door (the bay with no car in it, since I was just about to bring one in), and asks if we can "just do brakes" on his full-size pickup. He has his own parts, so it shouldn't be a problem, right? He needs it done today; can't wait until Monday. Seemed surprised and a bit dissapointed when we were unable to help him.

My past dealings with this gentleman have been positive, but the only thing positive about this encounter was his being positively oblivious. Oblivious to the congested shop environment that he'd just pulled into, oblivious to the concept that hey - we make a profit on parts, so aren't keen on installing yours, particularly when your cut-rate junk parts go bad and you'll probably expect us to warranty the work - and oblivious to the explanation that there are several loyal customers and major jobs in the queue ahead of you that take precedence.

Maybe opposable thumbs are all that human beings really have going for them...

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