Tuesday, February 16, 2010

(Inaugural) Jackass Award - GTAA/Lester B. Pearson International Airport

On a recent trip via Toronto's Lester B. Pearson International Airport, I encountered a set of sliding entrance doors that weren't working. On each door in the pair there was a little yellow sign which read, "Temporarily out of service" in both English and French.

OK, fair enough, stuff like this breaks. No big deal. After entering the functional set to their immediate left - which lead into the same small foyer - I came to the next set of doors.

Lo and behold, they weren't working either, but had the same signs on them.

I believe in coincidence, but this was a bit annoying, as I had to diagonally cross the foyer to use the righthand doors, which did work.

It wasn't until I was walking down the Terminal to my check-in point that I realized that all of the entrance/exit doors in the building were the same, and all were forcing people to use diagonal sets of doors. Upon my return, I discovered that it was the same on all three floors.

What the hell is that about?!? Is this some kind of bizarre attempt at improving security? Like preventing terrorists or suicide bombers or girl guides selling cookies from walking conveniently straight in would somehow make any difference at all?

I'm going to be generous and suggest that it was done to reduce the intrusion of cold gusts of air from outside. Even if that's the case, it's still stupid; a band-aid solution to a lousy design. At least indicate that this is the intention, because to those that somehow don't notice the other sets of doors, it makes it look like the place is falling apart and poorly maintained - not the message that air travellers really want from their airport. Spend a bit of your world-beating gate fees and install big revolving doors if this is the reason.

To whatever person or group - GTAA, this means one or more of your employees - that thought that this was a good idea, you need to give your head(s) a massive shake and realize that what you're actually accomplishing is to inconvenience and annoy nearly every single traveller - these would be your customers, dummies - that passes in or out of your facility.

For that, unknown GTAA personnel, you win my first Jackass Award. Congratulations!

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